What are the charges if I exceed my bandwidth? Otherwise you can perform a rebuild of your server via the Account Center, which will move everything currently in your server into the /old directory. Also, you may restore from your own backups that may be stored elsewhere.
If you have enabled the Snapshot Backup add-on, you may restore from a Snapshot Backup. What if I somehow break my server and can't access it? NOTE: If the Backup option is greyed out, simply open a support request from the Account Center.
However, you do have the ability to download the created backups locally, and it offers the option to automatically move the backups to another server via FTP. This tool does not backup any server configurations. The backup utility retains website files, email users/email box contents, and databases.
The main purpose of this tool is to have the ability to quickly and easily recover important data for one specific domain without affecting the state of the server overall. This tool is recommended to be used for more frequent backups, meaning weekly or even daily. The Plesk backup tool is an excellent tool when used in conjunction with the Snapshot Backups add-on.
The Account Center also provides a quick performance monitoring tool for your convenience. Visit the Media Temple Knowledge Base to learn more about monitoring tools for your selected control panel. Yes, both panels have tools to monitor control panel services and the health of your DV. Do Plesk and cPanel include monitoring tools? Realtime and Historical Server Status information is also available via the Account Center 24/7/365. Monitor an auto-updating stream of your server’s CPU, memory, disk, load and network usage directly from the Account Center. How can I monitor my DV server status?Įvery DV service includes our exclusive, real-time server status system, providing you with an instant view of your servers health. Visit our CloudTech page for more details.
CloudTech is a full suite of server admin and care services, which includes an a-la-carte, on-demand options, as well as an exclusive monthly subscription service for DV customers only. Are there extra support options?įor customers who want or need extra help with server administration, we offer the CloudTech service line. That’s the Media Temple 20/20 Uptime Guarantee. If we ever fall short, you get money back. Media Temple guarantees hardware, network, and infrastructure uptime of 99.99%. You can also find lots of helpful information in our Knowledge Base. Not a customer yet, or unable to access your Account Center dashboard? We accept support requests via your Account Center, chat, telephone, and even Twitter. Our staff of support engineers are constantly monitoring support requests and respond very quickly. Once you're a customer, you can issue support tickets quickly and easily via your Account Center dashboard.
Please view the Media Temple Statement of Support for a complete breakdown of what’s covered.